Field Support Specialist - Konawe, Southeast Sulawesi

Mitracomm Ekasarana is seeking a dedicated Field Support Specialist to join our team in Konawe, Southeast Sulawesi. In this role, you will provide on-site technical assistance to ensure the seamless operation of systems, devices, and services. You'll work closely with our clients to troubleshoot issues, install and configure equipment, and provide training to ensure optimal performance. This is a fantastic opportunity to contribute to our growing team and make a tangible impact in the region.

With a focus on customer satisfaction and technical excellence, Mitracomm Ekasarana is committed to delivering high-quality services. As a Field Support Specialist, you'll have the chance to work with cutting-edge technology and gain valuable experience in a dynamic and challenging environment. Join us and be part of our mission to drive innovation and improve lives through technology.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to ensure the smooth operation of systems, devices, and services.
• Troubleshoot and resolve technical issues for clients.
• Install, configure, and maintain equipment and systems.
• Provide training and guidance to clients to ensure optimal performance.
• Document technical issues, solutions, and client interactions.
• Collaborate with the technical support team to ensure timely resolution of issues.
• Stay updated with the latest industry trends and technologies.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in technical support or a related role.
• Familiarity with network infrastructure, hardware, and software.
• Experience with Cisco, Juniper, or similar networking equipment.
• Knowledge of ITIL or similar service management frameworks.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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